FAQs
Does it need the internet to work?
Does it need the internet to work?
Nope, it does not require the internet!
How does it work?
How does it work?
1. To turn on the RG PRO simply use the ON/OFF switch at the top corner of the device.
2. From here you can use the up and down arrow to navigate between games.
3. There is a volume switch on the bottom corner of the device and you can also plug headphones directly into the top left of the console.
4. To plug the console into the TV simple plug the provided cable into the headphone port at the top of the device and the other end plugs directly into your TV.
Do I need to change the batteries?
Do I need to change the batteries?
No, the RG PRO comes with a super powerful rechargeable battery that you charge using the provided USB cable (Just the same way you charge your phone). You can expect up to 6 hours of gameplay from a single charge!
What if I'm not happy with my purchase?
What if I'm not happy with my purchase?
That's not a problem! We offer a 90-day guarantee on all purchases!
How long does it take to arrive?
How long does it take to arrive?
Our shipping takes 3-7 business days. please allow 24 hours for processing.
Instructions & Controls
Instructions & Controls
Nintendo DS (NDS):
- When running NDS games press L2 or R2 to switch screens.
- Save games on the NDS and other consoles by clicking both joysticks and then clicking “A” on save state.
- To load games, click both joysticks and then click “A” on "Load state".
- You can also access NDS cheats from the same menu.
- Use the right joystick as the Stylus for the NDS and click on the right joystick to interact with the Stylus.
General Consoles (PSP, N64, PS1 ETC):
- Exit games with: SELECT + START
- Some consoles SAVE with: SELECT + R1
- Some consoles LOAD with: SELECT + L1
- You can also SAVE/LOAD by clicking both joysticks -> Choose a save slot and tap B -> Anytime you would like to load a game, click both joysticks again -> tap B on the load state!
Operations with the Plus cards are a little different.
Plus Cards:
- Exit game: FN + START or click both joysticks and exit game
- SAVE: FN + R1 to SAVE
- LOAD: FN + L1 to load
- NDS: L2 or R2 to switch screens
- NDS: Click both joysticks to access cheats, save, AND LOAD
Troubleshooting Guide
Troubleshooting Guide
1. Ensure that you are using the cable given to you in the box. Using any other cables that are not USB-C to USB-A can mess up the device. These steps are explicitly listed on the product page as a warning!
2. Try removing the SD card and inserting it again to reset the system.
3. Because of the large volume of games, the single SD card may struggle with handling the load. Users experience better gameplay when they use two SD cards and import their own ROMs into the secondary card.
If you have an issue with the Plus card, please follow this tutorial to fix it:
1. Email us to download the latest kernel files.
2. Insert the Plus card into your computer with a SD card reader.
3. Click on the BOOT (R:) application on your PC.
4. Add the two files to the directory and make sure you REPLACE the current files.
5. Insert your card back into your console and it should work!
Can I add more games?
Can I add more games?
Yes! The arkOS system allows for unlimited handheld game installations - as long as you have storage space.
Do I need to install anything?
Do I need to install anything?
The RG Pro comes pre-installed with 15,000 games, just turn it on and get playing.
How well do the games run?
How well do the games run?
The system is built with a quad-core processor; in other words, you can expect smooth and fast gaming with excellent image quality!
You may have to tweak some settings to get optimal performance for more demanding games.
WiFi and Bluetooth support?
WiFi and Bluetooth support?
You can connect the console to an android device to give it WiFi and Bluetooth connectivity.
Ask us for guides and info!
Why wont my console turn on after charging?
Why wont my console turn on after charging?
We advise everyone to use the charging cable that came with the device! Using more powerful chargers can break the system!
How do I save and load games?
How do I save and load games?
With the console SD card:
To save games press Select + R1. To load saved games press Select + L1.
With the Plus SD cards:
To save games press FN + R1. To load saved games press FN + L1.
Do you have a game list?
Do you have a game list?
On this page of our website, we have the list of RG PRO games: CLICK HERE
How do I exit the games?
How do I exit the games?
For stock card:
Press SELECT and START at the same time twice to exit your game!
For Plus cards:
Press FN and START at the same time twice to exit your game!