Return Policy

At Retro Games Pro™  we want your experience with us to be a pleasant one - which is why we've made our returns policy as simple as possible. And if for some reason things don't go quite to plan, we have a dedicated customer service team to make everything right again!

We accept returns for up to 90 days from purchase, the item(s) must be unused and in the same condition that you received it and must also be in the original or similar packaging. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

You can return your order for a refund if the item is faulty or damaged we will correct this at no extra cost to you.

If your item has a fault and is by no fault of your own, please email us some photos at contact@getrgpro.com to advise us and begin the return process. The product must be immediately returned in the condition as received, without any alterations or further damage.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of outcome of your return request.

If approved, then your refund will be processed and applied to your credit card or original method of payment, within 3-7 business days.


Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your item(s).


EXCHANGES (IF APPLICABLE)

Once your return is received and inspected, we will send an email to notify you that we have received your returned item(s). We will also send you a notification email if a full or partial refund will be processed.

MISSING PACKAGES

All domestic orders sent from Retro Games Pro™  are sent via a traceable method and require a signature on delivery. If no one is at the shipping address when the postman attempts to deliver your order, the postman will leave a card in your post box or somewhere safe indicating which local post office you can collect the package from. You will need to provide identification to collect from the post office.

If a tracking number shows the item(s) were successfully delivered to the shipping address provided during the checkout process. We recommend customers contact their local office to inquire where it was delivered.

We always recommend checking around your property or with neighbours to ensure your package was not misplaced.

If you believe your package may have been stolen, you may file a report with your local courier and local police.

LOST IN TRANSIT

USPS is a reliable and trustworthy courier, and due to the large influx of orders they receive daily, they may experience delays or missing items. We work closely with USPS in order to ensure that each customer receives their package in a timely manner, however, we understand delivery issues can occur that are out of our control.

In cases where your order has been declared “Lost In Transit”, we would be more than happy to re-ship your order, at no extra cost.

SHIPPING

To return your product, you should email us at contact@getrgpro.com, to begin the return process.
 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.